What our inbox covers
This page belongs to studiomonty.co.uk, the independent site you're reading now, not to Rolly Spin itself. If a question is about something we've written — a figure on this site, a correction, a bonus term we've explained badly — write to [email protected] and we'll reply within 48 hours.
What we can't help with
We don't hold your Rolly Spin account, your balance or your deposit history, so we can't action a withdrawal, unlock a bonus or reset a password. Anything that touches your actual play on the casino needs to go to Rolly Spin's own support, not ours.
Questions about your Rolly Spin account
Rolly Spin's own team handles registration problems, deposits and withdrawals, bonus queries and identity verification directly. Its support channels are email at [email protected] and a 24/7 live chat — those are the routes for anything account-specific, including a stalled KYC check or a withdrawal held up by missing documents.
Before writing in to either address, have three things ready: the email address on the account, roughly when the issue happened, and any reference number shown on screen. It's the difference between a first reply that actually resolves something and a back-and-forth that just asks for the same details again.
What to expect from us
We read every message sent to [email protected] ourselves — there's no ticket queue or auto-response beyond an acknowledgement. Complaints about something we've published get looked at directly rather than passed on, and we'll tell you plainly if a correction is warranted.
If gambling stops feeling like entertainment
If you're writing in because play has stopped being enjoyable rather than because of a technical problem, that's worth acting on separately from any account query. Free, confidential support is available around the clock from GamCare on the National Gambling Helpline, 0808 8020 133, and from BeGambleAware.
This site and the casino it covers are for players aged 18 and over (18+) only. If you'd rather talk to someone than write an email, GamCare's helpline is free and staffed 24 hours a day.