Whether you need help with your Rolly Spin account, have a question about our content, or want to reach our editorial team, this page tells you who to write to and what to expect. Different inboxes handle different things, so knowing where to send your message gets you a faster answer.
Reach the studiomonty.co.uk editorial team
For questions about the content on this site—corrections, clarifications, or suggestions—write to [email protected]. We aim to reply within 48 hours during working days. This inbox handles editorial queries only, not account or withdrawal issues.
Getting help with your account
Our support team can help with registration, deposits, withdrawals, bonus questions, verification requirements, and technical problems. When you write in, have these details ready so the first reply can be useful:
- The email address tied to your account
- The approximate date and time the issue happened
- Any reference number or error message shown on screen
- Screenshots if the problem is visual
The more context you give, the quicker the team can trace what went wrong and fix it. A message saying "my withdrawal didn't arrive" takes three exchanges to resolve; one saying "withdrawal requested 4 March at 11:22, reference WD-8472, still pending after 48 hours" can often be answered in one.
What happens next
Most queries are answered within one working day. Complex cases—verification reviews, disputed transactions, technical faults needing escalation—can take two to three days. If you haven't heard back within 48 hours, check your spam folder first, then send a follow-up.
Account closures, self-exclusion requests, and refund queries are treated as priority and escalated immediately. You'll receive an acknowledgment within 24 hours confirming the request has been logged.
Responsible gambling support
If gambling is no longer enjoyable or you need to talk to someone, free confidential help is available 24/7 through GamCare at gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133. BeGambleAware (begambleaware.org) offers advice, tools, and referrals to treatment services across the UK.
For immediate self-exclusion across all UK-licensed sites, register with GamStop at gamstop.co.uk. The process takes minutes and blocks access for six months, one year, or five years. Residential and online treatment programmes are available through Gordon Moody at gordonmoody.org.uk.
Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org, free) work across all devices and browsers, stopping access to gambling sites even when self-exclusion doesn't cover them.
Complaints and escalation
If you're unhappy with how a query was handled, reply to the original email thread and ask for the matter to be escalated. A senior team member will review the case and respond within 48 hours. Unresolved complaints can be taken to the Information Commissioner's Office (ICO) at ico.org.uk if they involve data protection, or to the relevant regulator if they concern account conduct.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.